Security scanner helps to prevent hacking by reinforcing your site against the vulnerabilities of WordPress.
with WP Tech Support subscription
see plans including WordPress security service
You’ve got questions. We’ve got answers.
WordPress TECH SUPPORT service questions
We partner with Titan Security, which means you have free access to the premium WordPress security plugin. Get started with Protect Plan or Perform Plan so we will install the plugin and optimize it to your needs for the best coverage.
We can also provide you with additional security across the WordPress dashboard. The security measures are unique for every website, which means you will get a custom solution.
Malware is a serious threat to websites. And here comes great news: the malware clean-up is included in the Perform Plan.
Our team of security engineers will scan your website, remove the malware, and check for vulnerabilities, such as outdated themes and/or plugins with known vulnerabilities.
Once the malware has been cleaned up, our team will create a security setup to increase your website’s protection against future attacks.
We have plenty of automated tools to check the website’s status. They ping your website(s) every minute daily.
Pings check whether your website returns a 400/500 error. If such errors occur, our team knows about it in 60 seconds. This helps us to address each problem immediately.
Yes! Just activate the Basic Plan and we will clean up your website within 24 hours.
Through hours of manual optimization and premium plugins offered for free under our care plans, we make sites fast enough to have a significant positive impact on the websites we maintain.
We schedule onboarding sessions with a full audit of your website and hosting environment. Then we develop a unique optimization strategy to lower the loading time.
We also maintain your website’s speed on an ongoing basis. Getting a speedy website is one thing, but keeping it this way is a real challenge.
Our partners from Clearfy and Robin Image Optimizer grant you free access to their premium plugins and enable premium caching & image compression on your websites.
We provide speed optimization services to those who want to have a speedy website and keep its great performance for a long term.
The one-time speed optimization may improve your website speed for now, but eventually the speed unavoidably drops… unless someone maintains it continuously.
We partner with clients not only to manage their website speed for today and tomorrow, but to keep up impressive figures in the foreseeable future.
For an emergency fix or a support request, you need to sign up. This process is simple and usually takes up to 5 minutes. Once you sign up, you will get access to the client area, where you can request an urgent support or ask for a help immediately.
We are proud of the consistent communication with our clients. Once we release a new fix or change something, our users get an email asking to log in to the CMWP Support portal and check the latest dashboard report. Usually, we send such emails every week.
If you’ve used all of your inclusive website improvement time (only available with START and Advanced Plans), we will notify you. Additional improvement/development time can be purchased in 30 min blocks from your CMWP Support customer portal.
If you’re an existing plan customer, we will advise you if a plugin on your website is no longer supported or compatible with the latest WordPress version. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.
Yes. If you require a custom development project which falls outside the terms of your support plan, we can provide an estimate to carry out any type of custom development work from working on an existing WordPress website to designing a new one from the ground up.
We monitor your website 24/7. We also manually log in and check your website once a week and apply any plugin, core, and theme updates. Our team of WordPress experts checks your website to ensure no issue after updates have been applied. If any issue or conflict is found we work until it’s resolved.
We use a support ticket system only for all plan customers in lieu of phone calls and live chat. Our 24/7 team is highly responsive to any support tickets raised and having the issue detailed and recorded in writing makes it much easier for you and us.
Page loading speed optimization work is included for Advanced Plan customers, we work to not only optimize your site for faster loading times but continue to monitor and maintain the speed increase for the life of your plan.
For Start and Advanced plan customers, we offer unlimited emergency fixes for the life of your plan. Any fix to your current WordPress site is covered no matter how big or small. This excludes issues with any new development/functionality that has been added.
If you’re an existing plan customer, that’s simple we take care of the issue with high priority and remove any malware or malicious code to get your website back running as normal. We monitor all customer websites 24/7 and will alert you in the event an issue is detected.