WordPress Maintenance and Support
From a Plugin Developer
No need to worry about your website design, development, security and updates.
We do it all
No doubt, your website is important for you. Our team offers you a Premium WordPress Support Service.
PERSONAL WORDPRESS SUPPORT
Personal WordPress support services by WP experts. Just submit your support ticket to our helpdesk. No matter if it’s a fix or a development task, our team will take care of that.
SPEED OPTIMIZATION
We will optimize your website speed so you will get the most out of the hosting service and the website. A faster website means better performance.
SECURITY
The Security Scanner helps to prevent hacking by reinforcing your website against WordPress vulnerabilities.
CLOUD BACKUPS
Storing backups on a cloud helps to recover crashed or damaged websites in minutes.
SECURE UPDATES
We can do all the necessary WordPress updates for you - safely and thoroughly. We will update your website with the most recent WordPress theme & plugins and test its usability.
UPTIME MONITORING
Downtime is your enemy. We will monitor your website, notify you if it is down and fix it when needed.
Website management
for clients
Agencies, freelancers, WordPress blogs
Offer premium support to your entire client base or audience. No need to worry about hiring, team management, or tech support.
All plans include premium plugins and industry-leading coverage
Website management
for you
Small businesses, website owners, startups
Partner with a team of talented WordPress engineers to fully manage every aspect of your WordPress website for a small monthly fee.
All plans include premium plugins and industry-leading coverage
HOW CAN WE HELP YOU?
30-DAY SATISFACTION GUARANTEE
We are confident in our high-quality WordPress technical support & services. But to make your decision even easier, we offer you a 30-days money-back guarantee if you are not happy with our service*.
OUR CUSTOMERS
A few words from our relaxed customers
Quick turn around time. Great at problem solving and timely follow through. Pleasant to work with. The best service provider that I have had for my website. I have tried two other providers previously.
Jemma Stone
Quick turn around time. Great at problem solving and timely follow through. Pleasant to work with. The best service provider that I have had for my website. I have tried two other providers previously.
Keith Davitt
This is us
We are the people behind Clearfy, Robin Image Optimizer, Titan Antispam & Security, Woody Ad Snippets, Social Slider Widget, Auto Featured Image and more. Over 1 million sites use our software.
We are experts in following areas:
You’ve got questions. We’ve got answers.
WordPress TECH SUPPORT service questions
Security
We partner with Titan Security, which means you have free access to the premium WordPress security plugin. Get started with Protect Plan or Perform Plan so we will install the plugin and optimize it to your needs for the best coverage.
We can also provide you with additional security across the WordPress dashboard. Security measures are unique for every website, which means you will get a custom solution.
Malware poses a serious threat to websites. And here comes great news: the malware clean-up is included in the Perform Plan.
Our team of security engineers will scan your website, remove the malware, and check for vulnerabilities, such as outdated themes and/or plugins with known vulnerabilities.
Once the malware has been cleaned up, our team will create a security setup to increase your website’s protection against future attacks.
We have plenty of automated tools to check the website’s status. They ping your website(s) every minute daily.
Pings check whether your website returns a 400/500 error. Our team gets an error notification in 60 seconds and then fix this immediately.
Yes! Just activate the Basic Plan and we will clean up your website within 24 hours.
Speed oprtimization
Premium plugins are included in price while buying Website Management Support Service. You‘ll get them for free! We make sites fast enough to have a significant positive impact on the websites we maintain.
We schedule onboarding sessions with a full audit of your website and hosting environment. Then we develop a unique optimization strategy to lower the loading time.
We also maintain your website’s speed on an ongoing basis. Getting a speedy website is one thing, but keeping it this way is a real challenge.
Our partners from Clearfy and Robin Image Optimizer grant you free access to their premium plugins and enable premium caching & image compression on your websites.
We provide speed optimization services to those who want to have a speedy website and keep its great performance for a long term.
The one-time speed optimization may improve your website speed for now, but eventually the speed unavoidably drops… unless someone maintains it continuously.
We partner with clients not only to manage their website speed for today and tomorrow, but to keep up impressive figures in the foreseeable future.
Payment
For an emergency fix or a support request, you need to sign up. This process is simple and usually takes up to 5 minutes. Once you sign up, you will get access to the client area, where you can request an urgent support or ask for a help immediately.
We are proud of the consistent communication with our clients. Once we release a new fix or change something, our users get an email asking to log in to the CMWP Support portal and check the latest dashboard report. Usually, we send such emails every week.
If you’ve used all of your inclusive website improvement time (only available with START and Advanced Plans), we will notify you. Additional improvement/development time can be purchased in 30 min blocks from your CMWP Support customer portal.
If you’re an existing plan customer, we will advise you if a plugin on your website is no longer supported or compatible with the latest WordPress version. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.
Yes. If you require a custom development project which falls outside the terms of your support plan, we can provide an estimate to carry out any type of custom development work from working on an existing WordPress website to designing a new one from the ground up.
We monitor your website 24/7. We also manually log in and check your website once a week and apply any plugin, core, and theme updates. Our team of WordPress experts checks your website to ensure no issue after updates have been applied. If any issue or conflict is found we work until it’s resolved.
We use a support ticket system only for all plan customers in lieu of phone calls and live chat. Our 24/7 team is highly responsive to any support tickets raised and having the issue detailed and recorded in writing makes it much easier for you and us.
Page loading speed optimization work is included for Advanced Plan customers, we work to not only optimize your site for faster loading times but continue to monitor and maintain the speed increase for the life of your plan.
For Start and Advanced plan customers, we offer unlimited emergency fixes for the life of your plan. Any fix to your current WordPress site is covered no matter how big or small. This excludes issues with any new development/functionality that has been added.
If you’re an existing plan customer, that’s simple we take care of the issue with high priority and remove any malware or malicious code to get your website back running as normal. We monitor all customer websites 24/7 and will alert you in the event an issue is detected.
Never worry about your WordPress website again. Design, development, security and updates. We do it all.