For a single emergency fix or any support plan you can get started immediately, the sign-up process is simple and only takes 5 minutes. After sign-up you will have access to a customer portal where you can immediately begin to request any urgent help or support.

We pride ourselves in regular customer communication, each week once we have applied updates and carried out any regular maintenance we will send you an email asking you to login to your CMWP Support portal to view your latest dashboard report.

If you use all of your inclusive website improvement time (only available with Start and Advanced Plans) we will notify you. Additional improvement/development time can be purchased in 30 min blocks from your CMWP Support customer portal.

If you’re an existing plan customer, we will advise you if a plugin on your site is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.

We monitor your site 24/7 and manually login and check your site once a week and apply any plugin, core and theme updates. Our team of WordPress experts check your site to ensure no issue after updates have been applied. If any issue or conflict is found we work until it’s resolved.

We use a support ticket system only for all plan customers in lieu of phone calls, and live chat. Our 24/7 team are highly responsive to any support tickets raised and having the issue detailed and recorded in writing makes it much easier for you and us.

Page loading speed optimisation work is included for Advanced Plan customers, we work to not only optimise your site for faster loading times, but continue to monitor and maintain the speed increase for the life of your plan.

For Start and Advanced plan customers we offer unlimited emergency fixes for the life of your plan. Any fix to your current WordPress site is covered no matter how big or small. This excludes issues with any new development/functionality that has been added.

If you’re an existing plan customer, that’s simple we take care of the issue with high priority and remove any malware or malicious code to get your site back running as normal. We monitor all customer sites 24/7 and will alert you in the event an issue is detected.